Pensions & wealth
Promises that run for decades, advice that has to be defensible long after the adviser has moved on, and onboarding processes that grew rather than being designed.
Where we get brought in.
Onboarding and administration
Processes that accumulated steps over years, where nobody has asked what the outcome actually requires as opposed to what the current sequence happens to do.
Advice and suitability
A compliant recommendation with auditable rationale, reflecting the customer's circumstances and risk appetite. Concrete enough to design a GenAI process around, without prescribing the method.
Whole-business discovery
Understanding where expert time and judgement actually go across an organisation, at a depth and speed that sampling cannot reach.
Long-duration explainability
Being able to reconstruct, years later, what a service was designed to do and why. This is where intent drift does the most damage.
CASE STUDYScaling the client book without scaling the headcount.
Risk
Decades of risk aversion dressed up as risk management had accumulated processes and a support function that slowed client outcomes and inflated cost.
Decision
We helped them separate genuine risk management from defensive process, and redesigned the workflows that were consuming the most adviser time.
“
The timeframes - 24 to 48 hours, that's music to our ears. It can take 14 days to get a letter out.
Senior Financial Adviser
Outcome
50+
9
steps
client servicing cut from 37 steps
800+
14
steps
onboarding cut
from 164 steps
hours saved per client
new clients
per year
“
Ask a wealth management firm where the constraint is and they’ll say adviser headcount. But sit down with the people and processes and it’s often something else: paraplanning, or a review pack that takes three days to assemble for a meeting that lasts an hour. That's a much cheaper problem to fix, yet firms keep trying to solve it by hiring more of the expensive thing. Judicious automation frees up advisers to deliver what clients pay a premium for - their judgement and expertise.
Luke McKinney, Director of Consulting
